FAQ

 

Although vwd eris is a very user-friendly program, it can always occur that you still have questions. The most frequently asked questions are discussed below.

Do you have a question and can’t find the answer in this FAQ page, please send an email to helpdesknl@vwd.com. We will gladly answer your questions.

For technical difficulties, you can also contact our helpdesk at: +31 (0)20 710.17.77 (NL)

Question:
I am unable to install vwd eris successfully.


Answer:
The best way to install vwd eris is to follow the installation procedure inch step by step. Click here for the installation procedure.

Question:
At start up of the programme I get a error message: "Runtime error 91"


Answer:
The xml files on your computer havn’t been registered correctly. To register the files correctly you search for the file msxml3.dll by means of the search window (you will find this file generally speaking in the directory c:\windows\system32 \). Download the following zip-file in the directory where you found the msxml.dll file.

Now you can register the msxml3.dll file by going to START and RUN and fill out the text: regsvr32 c:\windows\system32\msxml3.dll
Click OK to complete the installation. You get a report when the installation has been registered successfully.

Question:
Where can I download Java Virtual machine?


Answer:
At http://realtime.eurobench.com/download/java/msjavx86.exe  

Question:
Can I consult real time quotes during my holiday abroad ?


Answer:
Of course, the moment you take a subscription, we provide you with an unique user name and pass word, with which you can log in everywhere in the world on the server of vwd group.

Question:
Each time when I log in, do I have to set my settings at my personal preference?


Answer:
No, this is on of the aspects which make vwd eris very user-friendly. All your work pages and settings chosen by you are served on the server of vwd group. Wherever you log on to vwd eris, you will access your own personal settings.

Question:
What are the minimum requirements when I purchase a new PC for the optimal functioning of vwd eris?


Answer:
Nearly all pc’s sold today should suffice.

Question:
Can I follow my quotes, using an analoge tel. line?


Answer:
For the use of vwd eris we advise a broadband Internet connection, or cable or ADSL. The minimum requirement however would be a ISDN 64Kb modem.

Question:
Can others can take a look at my selections and portfolio?


Answer:
No, your account is strictly personal details and only by means of your user name and password accessible. Pay attention, however, to keep these from others.

Question:
Is there also a Macintosh compatible version of the vwd eris software available?


Answer:
No, unfortunately Macintosh is still not compatible with vwd eris.

Question:
Where can I turn to for telephone support?


Answer:
For technical questions you please contact our support team. You can reach them during office hours at +31 (0)20.710.17.77 (the Netherlands).